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Privacy Policy
Last Updated: October 23, 2025
1. Introduction
Olha Oracle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.
2. Information We Collect
We collect minimal data required to operate the Service:
- Telegram User ID: A unique identifier from Telegram (no personal information)
- Reading History: Your chosen spreads and questions (to enable history/library features)
- Payment Status: Subscription status received via Paddle webhooks
- Usage Data: Service usage statistics (aggregated and anonymized)
3. Information We Do NOT Collect
We do NOT collect or store:
- Full credit card details (handled by Paddle)
- Your real name or contact information (unless you provide it via email)
- Location data or device identifiers
- Third-party tracking cookies
4. How We Use Your Information
We use collected data to:
- Deliver tarot readings through our Telegram bot
- Maintain your reading history and library
- Process payments and manage subscriptions (via Paddle)
- Improve the Service and user experience
- Respond to support requests
5. Legal Basis for Processing
We process your data based on:
- Performance of Contract: To provide the Service you subscribed to
- Legitimate Interest: To operate, improve, and secure the Service
- Consent: Where you have provided explicit consent
6. Data Storage and Security
Your data is stored securely in the European Union or equivalent jurisdictions. We use industry-standard security measures including:
- Encrypted connections (HTTPS/TLS)
- Secure database access controls
- Regular security audits
- Limited employee access to personal data
7. Data Retention
We retain your data only as long as necessary:
- Reading history: Until you delete it or request account deletion
- Payment records: As required by law (typically 7 years)
- Usage statistics: Aggregated data retained indefinitely
8. Third-Party Services
We use the following third-party services:
We do NOT sell or share your data with third parties for marketing purposes.
9. Your Rights (GDPR)
If you are in the EU/EEA, you have the following rights:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
10. Data Deletion
To request data deletion, email us at support@olhaoracle.xyz from the email associated with your Paddle account, or provide your Telegram User ID.
We will process deletion requests within 30 days, except for data we are legally required to retain.
11. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.
12. International Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR and other applicable laws.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Telegram bot or email. Continued use of the Service after changes constitutes acceptance.
14. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: support@olhaoracle.xyz
Website: https://olhaoracle.xyz
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