Privacy Policy

Last Updated: October 23, 2025

1. Introduction

Olha Oracle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

We collect minimal data required to operate the Service:

Telegram User ID: A unique identifier from Telegram (no personal information)
Reading History: Your chosen spreads and questions (to enable history/library features)
Payment Status: Subscription status received via Paddle webhooks
Usage Data: Service usage statistics (aggregated and anonymized)

3. Information We Do NOT Collect

We do NOT collect or store:

Full credit card details (handled by Paddle)
Your real name or contact information (unless you provide it via email)
Location data or device identifiers
Third-party tracking cookies

4. How We Use Your Information

We use collected data to:

Deliver tarot readings through our Telegram bot
Maintain your reading history and library
Process payments and manage subscriptions (via Paddle)
Improve the Service and user experience
Respond to support requests

5. Legal Basis for Processing

We process your data based on:

Performance of Contract: To provide the Service you subscribed to
Legitimate Interest: To operate, improve, and secure the Service
Consent: Where you have provided explicit consent

6. Data Storage and Security

Your data is stored securely in the European Union or equivalent jurisdictions. We use industry-standard security measures including:

Encrypted connections (HTTPS/TLS)
Secure database access controls
Regular security audits
Limited employee access to personal data

7. Data Retention

We retain your data only as long as necessary:

Reading history: Until you delete it or request account deletion
Payment records: As required by law (typically 7 years)
Usage statistics: Aggregated data retained indefinitely

8. Third-Party Services

We use the following third-party services:

Paddle: Payment processing (see Paddle Privacy Policy)
Telegram: Bot platform (see Telegram Privacy Policy)
OpenAI: AI text generation (see OpenAI Privacy Policy)

We do NOT sell or share your data with third parties for marketing purposes.

9. Your Rights (GDPR)

If you are in the EU/EEA, you have the following rights:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to certain types of processing

10. Data Deletion

To request data deletion, email us at support@olhaoracle.xyz from the email associated with your Paddle account, or provide your Telegram User ID.

We will process deletion requests within 30 days, except for data we are legally required to retain.

11. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.

12. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR and other applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Telegram bot or email. Continued use of the Service after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: support@olhaoracle.xyz
Website: https://olhaoracle.xyz

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