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Refund Policy

Last Updated: October 23, 2025

1. Digital Service Notice

Olha Oracle is a digital service with instant delivery. Tarot readings are generated immediately upon successful payment and delivered through our Telegram bot. Because of the instant nature of this service, refunds are limited as described below.

2. Eligibility for Refunds

Refunds are available within 14 days of purchase only if:

• The reading was NOT generated or delivered (technical failure on our end)
• You did not receive access to premium features after payment
• There was an accidental duplicate charge
• The Service was fundamentally different from what was described

3. Non-Refundable Situations

Refunds will NOT be provided if:

• The reading was successfully delivered to your Telegram bot
• You received and viewed your tarot spread results
• You simply changed your mind after receiving the service
• You disagree with or dislike the reading content
• More than 14 days have passed since purchase

4. Subscription Refunds

For monthly subscriptions ($20/month):

• You may cancel at any time to prevent future charges
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused time within a billing period
• Access continues until the end of the paid period after cancellation

5. How to Cancel Subscription

To cancel your subscription:

1. Log into your Paddle account at paddle.com
2. Navigate to your subscriptions
3. Select "Olha Oracle Premium" and click "Cancel"
4. Confirm cancellation

Alternatively, contact us at support@olhaoracle.xyz and we can cancel it for you.

6. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above:

1. Email support@olhaoracle.xyz
2. Include:
   • Your Telegram user ID (found in the bot)
   • Email associated with your Paddle payment
   • Date of purchase
   • Reason for refund request
   • Order/transaction ID (if available)
3. We will respond within 48 hours
4. Approved refunds are processed within 5-10 business days

7. Accidental Charges

If you were accidentally charged multiple times for the same purchase, contact us immediately at support@olhaoracle.xyz. We will issue a refund for the duplicate charges promptly.

8. Technical Issues

If you experience technical problems preventing access to the Service:

• Contact us first at support@olhaoracle.xyz
• We will attempt to resolve the issue within 24 hours
• If we cannot resolve it, we will offer a refund or account credit

9. Payment Processor

All payments are processed by Paddle (our Merchant of Record). Refunds are issued through Paddle and will appear on your original payment method within 5-10 business days.

For questions about payment processing, you may also contact Paddle support: paddle.com/support

10. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us first, your account will be immediately suspended. Chargebacks should be a last resort after attempting to resolve the issue with us directly.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

For refund requests, subscription cancellations, or questions about this policy:

Email: support@olhaoracle.xyz
Website: https://olhaoracle.xyz
Response Time: Within 48 hours

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